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Gilbert Utility Customer Account Number Lookup

A new utility portal has launched. To get started, enter your old account number (as seen in the image on screen) in the lookup field below. We'll use it to find your new customer account number, which you will need in order to register your new portal account.

Need help locating your old account number? Simply review a previous billing statement.

Enter your old account number as shown on your utility bill
Enter your 5-digit zip code
Account Found!

Your new Customer-Account number is:


Please visit https://utilities.gilbertaz.gov to register your new account.

Account Not Found

The account number you entered could not be found. Please verify your account number and try again.

Where to Find Your Account Number
A screenshot of an old Gilbert Utility Bill showing the account number

Your account number is located at the top of your utility bill